Terms and Conditions
Welcome to Sussex Candles!
These terms and conditions outline the rules and regulations for the use of Sussex Candles's Website, located at https://sussexcandles.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sussex Candles if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing Sussex Candles, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Sussex Candles and/or its licensors own the intellectual property rights for all material on Sussex Candles. All intellectual property rights are reserved. You may access this from Sussex Candles for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Sussex Candles
Sell, rent, or sub-license material from Sussex Candles
Reproduce, duplicate or copy material from Sussex Candles
Redistribute content from Sussex Candles
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Sussex Candles does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Sussex Candles, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Sussex Candles shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Sussex Candles reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Sussex Candles a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Sussex Candles; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Sussex Candles. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Sussex Candles's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Frequency Asked Questions
What are your Hours?
We work 9 to 5 Mon to Fri
What are your Emails response times
All emails received will be responded within 24 hours
What are your candles made of?
Sussex Candles are made with all-natural soy wax, braided cotton wicks, and scented oils/fragrance. No other additives.
Where do you get your materials?
We source all of our materials from companies here in the United Kingdom.
Why should I trim the wick and only burn your candles for 4-5 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So, the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster.
Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.
Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximise your candle’s scent when lit. It will also prevent your candle from “tunnelling” or burning a hole down the centre of the candle while leaving a ring of un-melted wax along the inside of the container.
Can I collect my Candles?
Unfortunately, we do not accept personal collections.
How long do your candles last?
As long as you keep the wick trimmed and only burn them for 4-5 hours at a time, our 8oz (226g) Sussex Candles last approximately 40+ hours.
Where are your candles made?
All our candles are hand-poured and hand-packaged in our workshop in West Sussex.
How quickly will my order ship?
We make every effort to ship your orders, within 3 working days, if we receive the order before noon and if the Candle is in stock.
There may be times when we need to make the candle on the hop, due to low or no stock. If this is the case, your special made candle, will be shipped out within 5 working days.
By default, our packages do not require a signature. If you would like your order to require a signature for delivery, please include your request in the “notes” section of the checkout page, a small charge may occur?
What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans. It is a completely renewable resource. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles will also last longer.
Why has my WOOD WICK candle got a very low flame?
If your wood wick candle won't stay lit it's probably because the wick is too long, or it needs to be trimmed clean of charred material. The flame is drawing the wax upwards through the wick, so if it's not trimmed short and clean, the wax can't make it to the flame.